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How To Book Tickets

There are many ways to book a show or event

  • Booking tickets in person

    The Box Office is open Monday to Friday 10am to 5.30pm and Saturday 10am to 3.00pm (Extended on show evenings).

    The Box Office accepts all major credit and debit cards ( excluding American Express) and cash.

  • Booking tickets online

    You can book online for many of our shows and events through our website, click on the 'Book Now' icon for your selected show and follow the on screen instructions. Your tickets are purchased in 'real time' and are the best seats available at that moment.

    We currently accept Master Card, Visa Card or Maestro (formally Switch) Cards for online bookings.

    Tickets will be posted up to five days before the event, after that they will be held at box office for your collection.

    Email us

    Email us with details of your booking including the performance, time, price and number of tickets required along with a daytime telephone number.

    Box Office: princeshallboxoffice@rushmoor.gov.uk

  • Booking tickets by phone

    BOX OFFICE: 01252 329155

    The Box Office is open Monday to Friday 10am to 5.30pm and Saturday 10am to 3.00pm (Extended on show evenings).

    An automated answering service is in operation out of office hours, please leave a message and we will return your call.

  • Booking tickets by post

    Write to us with details of your booking including the performance, time, price and number of tickets required along with a daytime telephone number. Cheque's should be made payable to Rushmoor Borough Council and posted to:

    Princes Hall, Princes Way, Aldershot, Hampshire, GU11 1NX

    Please enclose a SAE.

  • Ticket FAQ's

    You can choose to have your tickets posted out to you, left for collection at the Box Office or emailled out to you.

     

    Can I get into the Main Hall with my printed confirmation email instead of a ticket?

    No, you need a ticket or a e-ticket to get into the auditorium, as the bar code will be scanned as you go in. If you have selected to collect your tickets from the Box Office you can do that on the night. Please note, if you have selected the Print At Home option, you will be sent your e-ticket in addition to your booking confirmation. You can either print off your e-ticket or present it on your phone on the night.

    I've made an order and selected the Print At Home as the delivery method. How do I find/print my ticket?

    Shortly after placing your order you will receive an email attached to this will be your e-tickets.

    Why is my e-ticket not appearing/printing correctly?

    To view and print your tickets you need to have the most up-to-date version of Adobe Reader. This can be downloaded for free from Adobe's website. 

    Do I need to exchange my e-ticket for a physical ticket when I arrive?

    No, your e-ticket is all you need to gain access to the performance. Simply present it to the steward at the door when you are ready to be seated.
     

  • Concessions

    Discounts are available on selected shows under the following criteria:

    Children - between and including the ages of  1 and 16.
    Senior Citizens - any person 60 or over.
    Students - those in full time further of higher education.
    Unemployed - any person who receives unemployment or job seekers allowance.
    Family of Four - A group of two adults and two children or one adult and three children.

    Please be aware available discounts vary from show to show., please ask when booking for more information.

  • Reservations

    We are happy to reserve tickets for most events up to 3 days. Friends of the Princes Hall can reserve tickets for up to 7 days.

  • Booking Fee & Postage

    There is a £1.50 booking fee (per transaction) for all telephone bookings and online bookings paying by any card, and bookings made in person using a credit card.

    There is an additional charge of £1 for customers who want their tickets posted out to them. Ticket collection from the Box Office is free of charge.

    Friends of the Princes Halldo not pay these charges.

  • Group Bookings

    Tickets discounts are available for groups of 20 or more on many shows. Please note that group concessions are not always available on all productions or performances.

    For further details please contact the Box Office on 01252 329155 or email: princeshallboxoffice@rushmoor.gov.uk

  • Single Seats

    As a general rule we do not allow single seats to be left unoccupied when you are booking online. It is hard for us to fill lots of single seats, as most bookings are made for two or more people. Our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, or call the box office on 01252 329155.
  • Terms and Conditions

    Refunds & Exchanges

    We regret that once purchased, tickets cannot be exchanged or refunded, except in the case of a cancelled event. For cancelled events tickets must be returned to the Princes Hall before a refund will be issued. When we issue a refund to you, we will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.

    In the event of extreme weather conditions (i.e. heavy snow fall) we are unable to offer refunds or exchanges if the show goes ahead.

    Pricing and Other Errors

    If the amount you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

    Ticket Availability

    Ticket availability is subject to change. Sometimes promoters release additional tickets for an event after it has gone on sale. Tickets are also "locked" (not available) for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please check back again. Once your purchase has been completed however, we are unable to exchange or refund your order even if additional tickets become available at a later date.

 


Latecomers

Latecomers may not be admitted until a suitable break in the performance.

Photography

The use of cameras, video cameras or any other audio or visual recording equipment is strictly prohibited in any theatre performance.

Disclaimer

The Princes Hall will not accept responsibility in respect of, any loss, theft or damage to goods or property left on the premises.