To ensure we continue to provide an excellent standard of service, we monitor our performance.
Each month we measure a number of performance indicators, which we then compare to both our own past performance, and to that of other similar venues.
The graphs below show our recent performance in a variety of areas, including attendance levels, event numbers, and customer service levels. If you have any questions, or there is other information you would like to see published, then please contact the venue manager, David Phillips, on 01252 398 570 or email email@example.com.
The number of visits to www.princeshall.com continues to increase as the popularity of our on-line ticket booking service rises. In the Spring of 2009, the Princes Hall won 'Best Recreation and Tourism Website at the Hampshire Web Awards. The site was re-designed and re-launched in January 2012.
Our online booking service continues to become more and more popular, especially with our younger audience.
The Princes Hall has over 100,000 visitors each year. The busiest time is always the Christmas pantomime season, with the summer months and New Year comparatively quiet.
Over 17,500 people came to see last Christmas's production of 'Beauty & The Beast', making it the second most successful pantomime on record, behind 'Snow White and the Seven Dwarfs'.
The Princes Hall shows films by projecting from DVD, rather than on a 35mm projector. Films are shown at the 'Monday Movies' and 'Saturday Morning Pictures' every 3 to 4 weeks. 'The Kings Speech' recently joined 'The Queen' and 'Mamma Mia' as one of the most popular films we have ever shown.
SNAP Disco's are held once a month on a Friday night, (except during August and December). They are an 'anti-drugs' initiative, (SNAP stands for 'Say No And Phone'), for 11 to 16 year olds.
Our Youth Theatre is designed for 5 to 16 year olds with an interest in the theatre. Since it's launch in 2002, the Youth Theatre has grown from 3 sessions a week accommodating 50 members, to 6 sessions a week with almost 100 members.
These figures are taken from the responses to our 'Hirer's Surveys'. These surveys are sent after events to every first time hirer, and twice a year to our regular hirers.
Clarks Caterers are the Princes Hall's on-site contract caterer. Again, these figures are taken from our regular 'Hirers Surveys'.
Of the Princes Hall's 850 or so events each year, around 500 are 'hired events'. These include meetings, wedding receptions, parties, etc, which all take place in one of our four function rooms.
These graphs are updated within 14 days of the first of the month.