Coronavirus (COVID-19): Important information

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Coronavirus

Show Update Title Bar

Following the latest statement from the Government regarding the COVID-19 outbreak, the Princes Hall is now closed until further notice, except to host activities that are part of the efforts to tackle the coronavirus e.g. foodbank, blood donor sessions, rest centre.

Based on the advice that people should avoid non-essential contact with others and that all theatres should close, we have taken the decision to postpone or cancel a number of forthcoming events at the Princes Hall.

We appreciate this will be disappointing news, but hope you will understand the unprecedented nature of the current circumstances.  Ultimately the health and wellbeing of our customers, staff and visiting artists is the most important consideration at this time. 

  • Upcoming Shows and Events

    If you have purchased tickets for any upcoming shows that have been RESCHEDULED or CANCELLED, we will contact you to confirm the new details, and to arrange an exchange, credit or refund. Where possible, we would be grateful if you didn't contact our Box Office to ask about rescheduling or ticket refunds for shows that we haven't announced details of, as this will mean it will take us longer to deal with enquires.

    Decisions on future events will continue to be made on a rolling basis. If you have purchased tickets for a show that is not currently listed here, we kindly ask you to bear with us for the time being.

    We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter. During this period, our small but dedicated team, are continuing to work remotely, answering calls, responding to emails, returning voicemail messages and dealing with all show enquiries as quickly as possible.

    As soon as details of rescheduling or cancellation have been made on any show, we will contact ticket holders by email, telephone or post. As well as adding the details of the show to our website and social media pages.

  • Rescheduled Shows and Events

    If you have purchased tickets for any of the following shows, we will contact you to confirm the new details, and to arrange an exchange, credit or refund. Where possible, we would be grateful if you didn't contact our Box Office to ask about rescheduling or ticket refunds for shows that we haven't announced details of, as this will mean it will take us longer to deal with enquires. However, if you haven't yet heard from us about one of the following events then please let us know, as we may be unable to contact you.

    Decisions on future events will continue to be made on a rolling basis. If you have purchased tickets for a show that is not currently listed here, we kindly ask you to bear with us for the time being.

    An Evening with Eric and Ern - Tuesday 17th March 2020
    NEW DATE: THURSDAY 19 NOVEMBER 2020

    One Night In Dublin - Wednesday 18th March 2020
    NEW DATE: FRIDAY 30 OCTOBER 2020

    The Tina Turner Experience - Friday 20th March 2020
    NEW DATE: FRIDAY 20 NOVEMBER 2020

    Shrek the Musical, CODY Musical Theatre Company - 24th to 28th March 2020
    NEW DATES: 23 TO 27 MARCH 2021
    (This show was originally postponed to 15th to 19th September 2020 before current guidance was announced)

    Giovanni Pernice: This Is Me - Monday 30th March 2020
    NEW DATE: THURSDAY 25 FEBRUARY 2021
    (This show was originally postponed to Weds 1st July 2020 before current guidance was announced)

    David Baddiel - Friday 3 April 2020
    NEW DATE: FRIDAY 6 NOVEMBER 2020

    Walk Right Back - Thursday 9th April 2020
    NEW DATE: SATURDAY 8 MAY 2021

    The World Famous Elvis Show - Friday 17th & Saturday 18th April 2020
    NEW DATES: FRIDAY 26 & SATURDAY 27 FEBRUARY 2021

    How Sweet It Is - Friday 24th April 2020
    NEW DATE: SATURDAY 7 NOVEMBER 2020

    Ian Waite and Vincent Simone: Ballroom Boys Act 2 - Saturday 25th April 2020
    NEW DATE: SATURDAY 26 SEPTEMBER 2020

    That'll Be The Day - Wednesday 6th May 2020
    NEW DATE: WEDNESDAY 28 OCTOBER 2020

    Spirit of the Blitz - Tuesday 12th May 2020
    NEW DATE: WEDNESDAY 12 MAY 2021

    The Red Hot Chilli Pipers - Thursday 21st May 2020
    NEW DATE: FRIDAY 16 APRIL 2021

    One Night of Queen - Friday 29th May 2020
    NEW DATE: FRIDAY 2 JULY 2021

    A Country Night in Nashville - Thursday 4th June 2020
    NEW DATE: THURSDAY 18 FEBRUARY 2021

    Forbidden Nights - Friday 5th June 2020
    NEW DATE: THURSDAY 15 JULY 2021

    Roy Orbison & The Travelling Wilburys - Friday 12th June 2020
    NEW DATE: FRIDAY 9 APRIL 2021

    Altogether For Autism II - Saturday 20th June 2020
    NEW DATE: SATURDAY 19 JUNE 2021
    (This show was originally postponed to Saturday 5th September 2020 before current guidance was announced)

    Jive Talkin' - The BeeGee's Live In Concert - Friday 3rd July 2020
    NEW DATE: FRIDAY 25 JUNE 2021

    Rhythm of the Dance - Friday 31st July 2020
    NEW DATE: FRIDAY 30 JULY 2021

    In order to accommodate the rescheduling of other performances, unfortunately the following shows have also had to be rescheduled. If you have purchased tickets for any of the following shows, we will contact you to confirm the new details, and to arrange an exchange, credit or refund. Where possible, we would be grateful if you didn't contact our Box Office to ask about rescheduling or ticket refunds for shows that we haven't announced details of, as this will mean it will take us longer to deal with enquires. However, if you haven't yet heard from us about one of the following events then please let us know, as we may be unable to contact you.

    Decisions on future events will continue to be made on a rolling basis. If you have purchased tickets for a show that is not currently listed here, we kindly ask you to bear with us for the time being.

    The Best of Frankie Valli and the Four Seasons - Thursday 17th September 2020
    NEW DATE: SATURDAY 17 OCTOBER 2020

    Think Floyd - Friday 18th September 2020
    NEW DATE: SATURDAY 31 OCTOBER 2020

     

    Updated 18/05/2020 - 11:15

     

  • Cancelled Shows and Events

    If you have purchased tickets for any of the following shows, we will contact you to confirm the cancellation and to arrange a refund. Where possible, we would be grateful if you didn't contact our Box Office to ask about rescheduling or ticket refunds for shows that we haven't announced details of, as this will mean it will take us longer to deal with enquires. However, if you haven't yet heard from us about one of the following events then please let us know, as we may be unable to contact you.

    If you paid by card, we will be able to automatically deal with your refund, and you will receive a confirmation email, once this has been processed. If there are any issues processing your refund, we will contact you. If you paid by cash or cheque, we will contact you to arrange your refund.

    Decisions on future events will continue to be made on a rolling basis. If you have purchased tickets for a show that is not currently listed here, we kindly ask you to bear with us for the time being.

    The Russian State Opera: Aida - Sunday 29th March 2020
    CANCELLED 
    (...although look out for the return of the Russian State Opera on 28 March 2021 - on sale soon)

    Big and Brassy Season 4 - Sunday 26th April 2020
    CANCELLED

    The Magic of the Beatles - Friday 15th May 2020
    CANCELLED

    VIBE - Friday 22nd May 2020
    CANCELLED

    Farnborough Symphony Orchestra - Saturday 13th June 2020
    CANCELLED

    Viva La Divas - Tuesday 7th July 2020
    CANCELLED

    RASC RCT Association Concert Band - Saturday 25th July 2020
    CANCELLED

    We regret to announce that many of our regular cinema screenings, workshops and classes have also been cancelled. If you have purchased tickets for any of the following events we will make contact with you to arrange a refund. For customers of our weekly classes (Youth Theatre, Acting for All and Dance Club) will we refund you for any cancelled sessions.

    • Cinema: The Good Liar - Tuesday 31st March
    • Cinema: Mrs Lowry and Son - Tuesday 28th April
    • Dance In A Day - Tuesday 7th April
    • Play In A Day - Thursday 16th April
    • Youth Theatre  Spring Term classes and presentations - Tues 17th, Sat 21st , Tues 24th, Sat 28th and Tues 31st March, Weds 1st and Saturday 4th April
    • Youth Theatre Summer Term - due to begin on 21st April
    • Dance Club Spring Term classes - Tuesday 17thand Tuesday 24th March
    • Dance Club Summer Term - due to begin on 21st April
    • Acting for All Spring Term classes - Tuesday 17th and Tuesday 24th March
    • Acting for All Summer Term - due to begin on 21st April
    • Tea Dance - Wednesday 20th May, Wednesday 24th June and Wednesday 24th July
    • Dance In A Day - Tuesday 26th May
    • Play In A Day - Thursday 28th May
    • Play In A Day - Thursday 30th July
    • Dance In A Day - Tuesday 4th August
    • Play In A Day - Thursday 6th August

    Decisions on future events will continue to be made on a rolling basis. If you have purchased tickets for a show that is not currently listed here, we kindly ask you to bear with us for the time being.

     

    Updated 26/05/2020 - 10:00

     

We appreciate that many of our customers will have questions about forthcoming shows, and we will continue to post updates on our website and social media pages. Where possible, we would be grateful if you didn't call our box office to ask about rescheduling or ticket refunds. We will contact ticket holders direct.

We will continue to follow official guidance from the UK Government and Public Health England carefully. For more information about Coronavirus and the latest public advice, please go to the GOV.UK website.

Thank you for your understanding and for your continued support of your local theatre.

 

Managers Message Title Bar

Friday 19 June 2020

It is now three months since the Princes Hall hosted its last show and we closed our doors due to the coronavirus pandemic. Since this time, the lives of many of our staff and customers have changed dramatically. 

As restrictions are lifted, there continues to be considerable uncertainty about when theatres will be in a position to reopen. We are constantly monitoring developments, and are of course desperate to welcome you back as soon as we possibly can. However, we need to be absolutely clear about what the Covid-19 restrictions mean for the way we operate, and the implications for visitors to the theatre. The priority must always be the safety of our staff and customers, whilst at the same time ensuring we can continue to provide the great customer experience we are known for, albeit in a different way.

From an operational point of view, we are now working with a skeleton staff, and our Box Office is currently closed. You are still able to contact us at princeshallboxoffice@rushmoor.gov.uk and we will get back to you as soon as we can. It is worth being clear that anyone holding tickets for any of our shows that need to be rescheduled or cancelled will be entitled to a full refund if required. We continue to present various online activities, and I hope you and your family have had a chance to enjoy some of them.

As always, we really appreciate your continued support and patience. When the time does come to reopen our doors, it will be extremely important to ensure that our customers feel happy to return, and are reassured that they are coming back to a safe environment. If you have any thoughts on the things that will be important to you when returning to the theatre, or what your future theatre experience might look like, then we would love to hear them. Please share them with us at helloprinceshall@rushmoor.gov.uk

Finally, on a personal note, I would just like to say how proud I am of our team of staff. They are a tremendous bunch, and their attitude and support throughout this difficult time has been hugely appreciated.

We really hope to be in a position to welcome you back to the Princes Hall soon.

David Phillips

Manager
Princes Hall

Friday 19 June 2020


Friday 17 April 2020
 

The Shows Must Go On! ... we're just not quite sure when?

It's now been exactly a month since the Princes Hall postponed its first show due to the coronavirus outbreak. Since this time, the lives of everyone involved with the venue - our staff, customers, artists, promoters, hirers, contractors and suppliers - have been turned on their heads, with people having to adapt to challenges they had never previously imagined.

We are particularly aware of the immediate and extreme impact on many of our friends in the industry - artists, small independents, and other creatives - whose livelihoods have been affected.

The number one priority at the theatre is, of course, everyone's health, and I'm pleased to say that our team are all currently fit and well. Like most, we have had to adapt to working from home and, with the nature of the business, this has presented some challenges.

Staff Photo 2019 We have also been busy setting up the venue as the Council's new Food Hub. The role of the Food Hub is to support the tremendous work of our existing food providers, (including the Vine and the Foodbanks), and supplement their offer should demand for food parcels continue to rise over the coming weeks. I have always known that we have had a strong voluntary sector in Rushmoor, and have always been the first to shout about the community spirit of the people of Aldershot, but to witness first-hand the generosity and kindness of so many wonderful people over the past few weeks has been incredible.

The theatre continues to be closed on a rolling basis, and all of our professional shows until the end of May have now been postponed. We have managed to reschedule almost all of them to later in the year, or to the Spring of 2021, which is great news for those people who have already purchased tickets. Our reduced Box Office team are contacting ticket holders directly as shows are rescheduled.

You may have noticed we have been a little quiet on Facebook over the past couple of weeks. Our social media ethos has always been about 'quality not quantity' - which I've always hoped helps explain why we have so many followers - but you will see our content and activities ramped up a bit over the coming weeks. Since the virus outbreak, so much great stuff has been made available to do online, that we're keen to try to differentiate, rather than duplicate, our offer.

Looking ahead to the future, it's hard to predict when this is all going to end, and what the world will look like as we come out the other side. One thing's for sure, the Princes Hall will still be here, with all of us doing our very best to provide great family entertainment to our customers in a variety of ways. It's reassuring to know we can continue to count on your support.

Finally, it's worth saying that the thoughts of everyone at the theatre are very much with those in our community who have been affected by COVID-19. We will continue to monitor the advice issued by Government, and update our approach and actions accordingly.

"Cheerio, but be back soon. I dunno, somehow I miss you..." (Fagin, Oliver!)

With very best wishes,

David Phillips

Manager
Princes Hall

Friday 17 April 2020

 

COVID-19 FAQ Title Bar



Is the Princes Hall currently open?

The Princes Hall building is currently closed until further notice, due to the COVID-19 lockdown, but all the staff are currently working hard as usual.

The Box Office counter at the Princes Hall is closed at all times, but the Box Office team are operating remotely. You can still call us on 01252 329155 or email us  Monday to Friday 10am to 5.30pm (excluding Bank Holidays)

However, you might see the building being used at certain times. This is to host activities that are part of the efforts to tackle the coronavirus e.g. foodbank, blood donor sessions, rest centre.

We will continue to follow official guidance from the UK Government and Public Health England carefully.


I miss the Princes Hall, how can I stay in touch?

We miss you too!

Have a look at our new website section 'Interval At Home' - we want to make sure you take a break, and have some time out from work and school during this period, with some fun and engaging online activities.

Make sure you're also following us on our social media channels...

Facebook - PrincesHallAldershot
Twitter - @PrincesHall
Instagram - PrincesHall


What's the situation with shows and events currently?

Based on the advice that people should avoid non-essential contact with others and that all theatres should close, we have taken the decision to postpone or cancel a number of forthcoming events at the Princes Hall.

Details of all affected events and current arrangements are available on our website.

Decisions on future events will continue to be made on a rolling basis, and we kindly ask you to bear with us for the time being, if your show isn't currently listed as being either rescheduled or cancelled.

Where possible we are trying to reschedule events rather than cancel them, so that people don't miss out on seeing their favourite shows.

We will continue to follow official guidance from the UK Government and Public Health England carefully. For more information about Coronavirus and the latest public advice, please go to the GOV.UK website.


Can I still buy tickets for shows?

We can't wait to welcome you back to the Princes Hall. Tickets for our 2020 pantomime Dick Whittington, as well as all the shows later in the year and into 2021 are on sale, and seats can be purchased online or via the Box Office on 01252 329155


How will I know if a show I have tickets for is rescheduled or cancelled?

If you have purchased tickets for any upcoming shows that have been either rescheduled or cancelled, we will contact you by email and telephone to confirm the new details to arrange an exchange or refund. 

Where possible, we would be grateful if you didn't contact our Box Office to ask about rescheduling or ticket refunds for shows that we haven't announced details of, as this will mean it will take us longer to deal with enquires.

We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

Details of all affected events and current arrangements are available on our website.


What options will I have if I have tickets for an event that is rescheduled or cancelled?

If you have purchased tickets for any upcoming shows that have been rescheduled or cancelled, due to the COVID-19 lockdown, we will contact you by email and telephone to confirm the new details, and to arrange an exchange, credit or refund for your tickets. 


How can I check if you can contact me / my contact details are correct?

If you have an online account on the Princes Hall website, you can log on to check and update all your details e.g. name, address, email address, telephone number, etc.

If you don't have an online account then send us an email with your name, address and any changes you would like to make to your contact details, and we can update your account.

If you have said in the past that you don't want us to contact you with information about forthcoming shows and events (i.e. marketing emails and letters), then don't worry, we will still let you know about any rescheduled or cancelled events if you have tickets.


The show I have tickets for has been rescheduled - what should I do / what happens?

If you have purchased tickets for any upcoming shows that has been rescheduled, due to the COVID-19 lockdown, we will contact you by email and telephone to confirm the new details, and to arrange an exchange, credit or refund for your tickets. 

We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

Tickets holders will be offered an exchange, credit or refund for their tickets.

The tickets you currently hold will still be valid, and if this new date is convenient, you don't need to do anything (except make note of the rescheduled date). However, if the new date is unsuitable then you will be entitled to a full refund or a credit for a future purchase at the Princes Hall. But please let us know by the date specified.

If you receive the 'Rescheduled Show Information' email, you make your choice online, with just a few clicks. For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter to confirm your options and what you would like to do.


The show I have tickets for has been cancelled - what should I do / what happens?

Very few shows have been cancelled, but if you have purchased tickets for any upcoming shows that have been cancelled, due to the COVID-19 lockdown, we will contact you by email and telephone to confirm the cancellation, and to arrange a refund for your tickets. 

We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

If you paid by card, we will be able to automatically deal with your refund, and you will receive a confirmation email, once this has been processed. If there are any issues processing your refund, we will contact you. 

If you paid by cash or cheque, we will contact you to arrange your refund.


The show I have tickets for isn't listed as rescheduled or cancelled what should I do?

For the moment don't do anything. As soon as the details of rescheduling or cancellation has been made on any show, we will contact ticket holders by email, telephone or post. As well as adding the details of the show to our website and social media pages.

Where possible, we would be grateful if you didn't contact our Box Office to ask about rescheduling or ticket refunds for shows that we haven't announced details of, as this will mean it will take us longer to deal with enquires.

Decisions on future events will continue to be made on a rolling basis, and we kindly ask you to bear with us for the time being, if your show isn't currently listed on our website.


I need to ask you some else - what should I do?

You can still call us on 01252 329155 or email us and we will respond to your enquiry as soon as possible