Coronavirus (COVID-19): Important information

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Coronavirus

Show Update Title Bar

Our auditorium doors still may be closed at the moment, but we are really looking forward to welcoming everyone back to the Princes Hall, to see a show or attend an event as soon as it is safe to do so.

Based on the Government 'Road-map' we already have an exciting and entertaining programme planned for later this year and into next, which includes a great mix of new and postponed events from the past twelve months. 

We are also making sure that all the show details on our website are up-to-date at all times, so if a show is listed there, you can be assured that it is planned to go ahead on that date.

Our Box Office service is currently limited, and opening hours may be reduced for some time yet. But, if you would like to book tickets or ask anything, please call us on 01252 329155 and listen for updates, email princeshallboxoffice@rushmoor.gov.uk or book online.

  • Upcoming Shows and Events

    BOOK WITH CONFIDENCE...

    Decisions as to whether any future events will be able to go ahead will continue to be made on a rolling basis.

    If we do need to reschedule or cancel a show, as soon as the decision is made, we will contact ticket holders by email, telephone or post, to confirm the new details and offer the choice of an exchange, credit or refund.

  • Previously Rescheduled Shows

    The following shows were unable to go ahead due to Government restrictions at the time, so were rescheduled.

    All ticket holders of the performances were contacted directly by the Box Office when the rescheduling was originally announced to confirm the new details, and to arrange an exchange, credit or refund.

    Tickets holders were contacted by email in the first instance, for those customers without email addresses (or those we receive 'bounce backs' to our emails), we would then try to contact by telephone and finally by letter.
     

    A Country Night in Nashville Original Date: Thursday 4th June 2020
    NEW DATE: FRIDAY 25 MARCH 2022
    (This show was originally postponed to Thursday 18 February 2021 before further rescheduling)
     

    Altogether For Autism II Original Date: Saturday 20th June 2020
    NEW DATE: SATURDAY 18 JUNE 2022
    (This show was originally postponed to Saturday 5th September 2020, and then Saturday 19th June 2021)
     

    An Evening with Eric and Ern Original Date:Tuesday 17th March 2020
    NEW DATE: THURSDAY 23 SEPTEMBER 2021
    (This show was originally postponed to Thurs 19 November 2020 before further rescheduling)
     

    David Baddiel Original Date: Friday 3 April 2020
    NEW DATE: FRIDAY 10 SEPTEMBER 2021
    (This show was originally postponed to Friday 6 November 2020, and then to Friday 30 April 2021)
     

    Fascinating Aida Original Date: Friday 11th June 2021
    NEW DATE: SATURDAY 7 MAY 2022
    (This show was originally postponed to Saturday 30 April 2020 before further rescheduling)
     

    Forbidden Nights Original Date: Friday 5th June 2020
    NEW DATE: THURSDAY 15 JULY 2021
     

    Giovanni Pernice: This Is Me Original Date: Monday 30th March 2020
    NEW DATE: SUNDAY 8 MAY 2022
    (This show was originally postponed to Weds 1st July 2020, then to Thurs 25 February 2021, and then to Sun 16 May 2021)
     

    How Sweet It Is Original Date: Friday 24th April 2020
    NEW DATE: THURSDAY 7 APRIL 2022
    (This show was originally postponed to Saturday 7 November 2020, and then Saturday 22 May 2021)
     

    Ian Waite and Vincent Simone: Ballroom Boys Act 2 Original Date: Saturday 25th April 2020 at 7.30pm
    NEW DATE: THURSDAY 1 JULY 2021 at 3PM
    (This show was originally postponed to Saturday 26 September 2020, and then Thursday 1 July 2021)
     

    Jive Talkin' - The BeeGee's Live In Concert Original Date: Friday 3rd July 2020
    NEW DATE: FRIDAY 10 JUNE 2022
    (This show was originally postponed to Friday 25 June 2021 before further rescheduling)
     

    Omid Djalili Original Date: Thursday 11 November 2021
    NEW DATE: FRIDAY 14 OCTOBER 2021
     

    One Night In Dublin Original Date: Wednesday 18th March 2020
    NEW DATE: THURSDAY 14 OCTOBER 2021
    (This show was originally postponed to Fri 30 October 2020 before further rescheduling)
     

    One Night of Queen Original Date: Friday 29th May 2020
    NEW DATE: FRIDAY 2 JULY 2021
     

    Peppa Pig's Best Day Ever Original Date: Saturday 24th to Sunday 25th October 2020
    NEW DATE: SATURDAY 9 to SUNDAY 10 APRIL 2022
    (This show was originally postponed to Saturday 24 to Sunday 25 July 2021 before further rescheduling)
     

    Rhythm of the Dance Original Date: Friday 31st July 2020
    NEW DATE: WEDNESDAY 27 JULY 2022
    (This show was originally postponed to Fri 30 July 2021 before further rescheduling)

    Roy Orbison & The Travelling Wilburys Original Date: Friday 12th June 2020
    NEW DATE: FRIDAY 29 APRIL 2022
    (This show was originally postponed to Friday 9 April 2021 before further rescheduling)
     

    Russian Ballet - Sleeping Beauty Original Date: Tuesday 13th October 2020
    NEW DATE: TUESDAY 26 OCTOBER 2021
     

    Showaddywaddy Original Date: Friday 16th October 2020
    NEW DATE: FRIDAY 29 OCTOBER 2021
     

    Shrek the Musical, CODY Musical Theatre Company Original Date: 24th to 28th March 2020
    NEW DATES: 31 AUGUST TO 4 SEPTEMBER 2021
    (This show was originally postponed to 15th to 19th September 2020, and then 23rd to 27th March 2021 before further rescheduling)
     

    Sir Ranulph Fiennes Original Date: Tuesday 16 March 2021
    NEW DATE: TUESDAY 9 NOVEMBER 2021
     

    Spirit of the Blitz Original Date: Tuesday 12th May 2020
    NEW DATE: MONDAY 23 MAY 2022
    (This show was originally postponed to Wednesday 12th May 2021 before further rescheduling)
     

    Suggs Original Date: Wednesday 21st October 2020
    NEW DATE: SUNDAY 23 JANUARY 2022
    (This show was originally postponed to Friday 7 May 2021 before further rescheduling)
     

    That'll Be The Day Original Date: Wednesday 6th May 2020
    NEW DATE: WEDNESDAY 20 OCTOBER 2021
    (This show was originally postponed to Wednesday 28 October 2020, and then Wednesday 5 May 2021)
     

    The Best of Frankie Valli and the Four Seasons Original Date: Thursday 17th September 2020
    NEW DATE: THURSDAY 30 SEPTEMBER 2021
    (This show was originally postponed to Saturday 17th October 2020, and then Friday 4 June 2021)
     

    The King Is Back Original Date: Sunday 8 November 2020
    NEW DATE: THURSDAY 4 NOVEMBER 2021
     

    The Red Hot Chilli Pipers Original Date: Thursday 21st May 2020
    NEW DATE: THURSDAY 12 MAY 2022
    (This show was originally postponed to Friday 16th April 2021 before further rescheduling)
     

    The Tina Turner Experience Original Date: Friday 20th March 2020
    NEW DATE: FRIDAY 12 NOVEMBER 2021
    (This show was originally postponed to Fri 20 November 2020 before further rescheduling)
     

    The World Famous Elvis Show Original Date: Friday 17th & Saturday 18th April 2020
    NEW DATES: FRIDAY 25 & SATURDAY 26 FEBRUARY 2022
    (This show was originally postponed to Friday 26 and Saturday 27 February 2021 before further rescheduling)
     

    Think Floyd Original Date: Friday 18th September 2020
    NEW DATE: FRIDAY 4 FEBRUARY 2022
    (This show was originally postponed to Saturday 31 October 2020, and then Saturday 1st May 2021)
     

    Walk Right Back Original Date: Thursday 9th April 2020
    NEW DATE: SUNDAY 29 MAY 2022
    (This show was originally postponed to Saturday 8th May 2021 before further rescheduling)




    Pantomime - Dick Whittington 
    Original Date: Thursday 10 December 2020 to Sunday 3 January 2021
    NEW DATES: THURSDAY 9 DECEMBER  2021 to MONDAY 3 JANUARY 2022
    For more information visit our Rescheduling FAQ page

     

    Decisions on future events will continue to be made on a rolling basis. If you have purchased tickets for a show that is not currently listed here, we kindly ask you to bear with us for the time being.

    Updated 06/04/21 - 11:30

     

We will continue to follow official guidance from the UK Government and Public Health England carefully. For more information about Coronavirus and the latest public advice, please go to the GOV.UK website.

Thank you for your understanding and for your continued support of your local theatre.

 

Managers Message Title Bar

On Monday 16 March last year, the Prime Minister announced in one of his recently introduced 5pm daily television briefings, that he was confident that theatre proprietors would 'do the right thing' in the fight against Covid. Over the next few hours, venues announced last minute cancellations of performances planned for that evening, and during the following days I spend much of my time rescheduling our Spring show programme until later in the year. None of us at that stage, thought for a minute that our Autumn Season would be unable to go ahead, or that our legendary annual pantomime would be under threat. Twelve months later, however, theatres are still closed and the industry faces unprecedented challenges.

As I write, however, it appears that there is cause for hope! The Government has just announced a 'roadmap', in which it 'hopes to be in a position to remove all legal limits on social contact' by 21 June. There are many unanswered questions as far as hosting theatrical performances are concerned, and many of these should be answered by the 'Events Research Programme' due to take place over the coming weeks, but it certainly seems as though, primarily thanks to the extraordinary efforts of the vaccination programme roll-out, that we are getting there!

The past year has been incredibly challenging for theatres, and it would be fair to say that each venue has responded to the crisis in a different way, often depending on its operational model and source of funding. A number have closed their doors completely, some on a permanent basis, others in effect moth-balling their operation until such time as it makes financial sense to reopen. Others have thrown themselves into online content, streaming services, film, and socially-distanced shows to keep their audiences engaged.

Our offer has been somewhere in-between. The majority of our team were furloughed at the start of the pandemic, and since then have been redeployed to work within other areas of the Council, (and I have to say, their response to the crisis, and willingness to adapt has been tremendous). A skeleton staff has continued to open the building for activities associated with tackling the virus. For example, we set up the borough's Food Hub to source and distribute food supplies to the vulnerable throughout the first lockdown period, and we continue to host Blood Donation sessions. We have also been able to welcome back a number of our regular community groups at various points.

Most recently, we have been pleased and proud to be able to host one of the country's many vaccination centres. Having opened at the start of January, the centre is likely to be operated from the Princes Hall for a number of months yet, and it has been wonderful to be a small part of the operation. The NHS staff who run the site work extremely hard, and the huge number of volunteers who give up hours of their time to enable the centre to run really are quite extraordinary. It's also just a joy to have people using the building again, for whatever purpose!

Theatre is a difficult business in which to operate financially at the best of times, both for venues and for artistes. The reduction in seating capacity and consequently potential ticket revenue necessitated by social-distancing requirements, has made the challenge even greater. Consequently, 'getting back to normal' and offering a full professional show programme is very much dependent on when social-distancing measures are dropped, and the recent Government roadmap has given us some hope that this will be sooner than we thought just a few weeks ago. As things stand, we are planning for a full show programme returning from the end of June, in line with Step 4 of the Government's proposed easing of restrictions.

Details of our professional shows booked from this time are shown on our wesbite 'What's On' section. If you see something that appeals, I would encourage you to just go for it and book your tickets in the knowledge that, should the show need to be rescheduled for any reason, you will always have the option of a full refund.

Whenever you return to the Princes Hall, you can be assured that you will receive your usual warm welcome, and that all measures will have been taken to ensure that your visit is as safe and enjoyable as possible.

So, my message is simple. Please stick with us, keeping booking those tickets, and very soon you'll be back in your favourite local theatre enjoying all those top- quality professional shows!

Thank you as always for your continued support. Here's to a much brighter and happier rest of 2021!

Very best wishes,

David

David Phillips
Manager
Princes Hall

March 2021


COVID-19 FAQ Title Bar



Is the Princes Hall currently open?

The Princes Hall building is currently still closed until further notice, and from an operational point of view we are working with a skeleton staff.

Our Box Office service is currently limited, and opening hours may be reduced for some time yet. But, if you would like to book tickets or ask anything, please call us on 01252 329155 and listen for updates, email us  or book online.

You might see the building being used at certain times. This is to host activities that are part of the efforts to tackle the coronavirus e.g. Foodbank, blood donor sessions, rest centre, vaccination hub.

We will continue to follow official guidance from the UK Government and Public Health England carefully. For more information about Coronavirus and the latest public advice, please go to the GOV.UK website.


I miss the Princes Hall, how can I stay in touch?

We miss you too!

Have a look at our new website section 'Interval At Home' - we want to make sure you take a break, and have some time out from work and school during this period, with some fun and engaging online activities.

Make sure you're also following us on our social media channels...

Facebook - PrincesHallAldershot
Twitter - @PrincesHall
Instagram - PrincesHall


What's the situation with shows and events currently?

Based on the Government 'Road-map' we already have an exciting and entertaining programme planned for later this year and into next, which includes a great mix of new and postponed events from the past twelve months, details of all future events are available on our website.

Decisions on future events will continue to be made on a rolling basis.

We will continue to follow official guidance from the UK Government and Public Health England carefully. For more information about Coronavirus and the latest public advice, please go to the GOV.UK website.


Can I still buy tickets for shows?

We can't wait to welcome you back to the Princes Hall. Tickets for all our available shows are events can be purchased online.


I've ordered tickets and asked for them to be posted but they haven't arrived yet?

Our Box Office service is currently limited and we can't currently post out tickets on a daily basis. As soon as the Box Office staff are able to operate from the Princes Hall again, all tickets requested for postal delivery will be sent out.


How will I know if a show I have tickets for is rescheduled or cancelled?

If you have purchased tickets for any upcoming shows that have been either rescheduled or cancelled, we will contact you by email and telephone to confirm the new details to arrange an exchange or refund. 

Where possible, we would be grateful if you didn't contact our Box Office to ask about rescheduling or ticket refunds for shows that we haven't announced details of, as this will mean it will take us longer to deal with enquires.

We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

Details of all affected events and current arrangements are available on our website.


How can I check if you can contact me / my contact details are correct?

If you have an online account on the Princes Hall website, you can log on to check and update all your details e.g. name, address, email address, telephone number, etc.

If you don't have an online account then send us an email with your name, address and any changes you would like to make to your contact details, and we can update your account.

If you have said in the past that you don't want us to contact you with information about forthcoming shows and events (i.e. marketing emails and letters), then don't worry, we will still let you know about any rescheduled or cancelled events if you have tickets.


The show I have tickets for has been rescheduled - what should I do / what happens?

If you have purchased tickets for any upcoming shows that has been rescheduled, due to the COVID-19 lock down, we will contact you by email and telephone to confirm the new details, and to arrange an exchange, credit or refund for your tickets. 

We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

Tickets holders will be offered an exchange, credit or refund for their tickets.

The tickets you currently hold will still be valid, and if this new date is convenient, you don't need to do anything (except make note of the rescheduled date). However, if the new date is unsuitable then you will be entitled to a full refund or a credit for a future purchase at the Princes Hall. But please let us know by the date specified.

If you receive the 'Rescheduled Show Information' email, you make your choice online, with just a few clicks. For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter to confirm your options and what you would like to do.


The show I have tickets for has been cancelled - what should I do / what happens?

Very few shows have been cancelled, but if you have purchased tickets for any upcoming shows that have been cancelled, due to the COVID-19 lock down, we will contact you by email and telephone to confirm the cancellation, and to arrange a refund for your tickets. 

We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

If you paid by card, we will be able to automatically deal with your refund, and you will receive a confirmation email, once this has been processed. If there are any issues processing your refund, we will contact you. 

If you paid by cash or cheque, we will contact you to arrange your refund.


The show I have tickets for isn't listed as rescheduled or cancelled what should I do?

For the moment don't do anything. As soon as the details of rescheduling or cancellation has been made on any show, we will contact ticket holders by email, telephone or post. As well as adding the details of the show to our website and social media pages.

Decisions on future events will continue to be made on a rolling basis, and we kindly ask you to bear with us for the time being, if your show isn't currently listed on our website.


I need to ask you some else - what should I do?

You can still email us and we will respond to your enquiry as soon as possible