FAQ's

Visiting Safely FAQ Title Bar



Is the Princes Hall currently open?

Our Box Office service is currently open Mon to Fri, 10am to 5.30pm, (and 2 hours before a show). If you would like to book tickets or ask anything, please call us on 01252 329155, email us, pop in or book online.


What's the situation with shows and events currently?

We  have an exciting and entertaining programme planned for this year and into next, which includes a great mix of new and postponed events from the past twelve months, details of all future events are available on our website.


Can I still buy tickets for shows?

We can't wait to welcome you back to the Princes Hall. Tickets for all our available shows are events can be purchased online or on the phone.


Will upcoming shows be normal capacity or socially distanced?

All upcoming shows will sold at normal capacities, in line with current government guidance.


Will I have to wear a mask at the Princes Hall?

Based on current guidance we'll be strongly encouraging customers, staff and other visitors to wear a mask or face covering.


How will I know what the rules are for when I come to a show?

We want to make sure everyone is kept safe, so we will send you a pre-show email before your show visit to ensure you have all the information you need. We will also keep our website up to date with the current guidance.


I've ordered tickets and asked for them to be posted but they haven't arrived yet?

Our Box Office service is currently limited and we can't currently post out tickets on a daily basis. As soon as the Box Office staff are able to operate fully from the Princes Hall again, all tickets requested for postal delivery will be sent out.


Is my old ticket still valid for the rescheduled date?

If you were happy with the rescheduled performance date, and didn't request a refund or credit, then your existing ticket will still be valid (regardless of the show date printed on it). If you would like a replacement ticket then please contact the Box Office who will be happy to help. 01252 329155 or  email us 


I need to isolate and can't come to a show?

If you are due to attend a show, and you or a member of your party develops symptoms or tests positive for coronavirus, there is no need to worry. We will be ensuring maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance you are due to attend. Contact the Box Office as soon as you know you're unable to attend on 01252 329155 or  email us 

(Please note, if you swap to a more expensive seating band or performance the difference will be charged to you). Our normal booking terms and conditions will apply at all other times.


I had tickets for a show that didn't go ahead due to lockdown. What happened?

If you had tickets for any show that was either rescheduled or cancelled, we would have contacted you by email and telephone to confirm the new details to arrange an exchange or refund. 

We endeavoured to contact tickets holders by email in the first instance. For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we would have tried to  contact by telephone and finally by letter.

Tickets holders were offered an exchange, credit or refund for their tickets. After the deadline for letting us know if ticket holders wanted a refund or credit passed, all tickets were exchanged to the rescheduled date.

Details of all affected events are available on our website.


I need to ask you some else - what should I do?

You can still email us and we will respond to your enquiry as soon as possible