FAQ's

Visiting Safely FAQ Title Bar



Is the Princes Hall currently open?

Our Box Office service is currently open Mon to Fri, 10am to 5.30pm, (and 2 hours before a show). If you would like to book tickets or ask anything, please call us on 01252 329155, email us, pop in or book online.


Will  shows be normal capacity or socially distanced?

All upcoming shows will sold at normal capacities, in line with current government guidance.


Will I have to wear a mask at the Princes Hall?

We are recommending customers and other visitors to wear a mask or face covering, but it is a personal choice.


How will I know what the rules are for when I come to a show?

We want to make sure everyone is kept safe, so we will send you a pre-show email before your show visit to ensure you have all the information you need. We will also keep our website up to date with the current guidance.


Is my old ticket still valid for the rescheduled date?

If you were happy with the rescheduled performance date, and didn't request a refund or credit, then your existing ticket will still be valid (regardless of the show date printed on it). If you would like a replacement ticket then please contact the Box Office who will be happy to help. 01252 329155 or  email us 


I had tickets for a show that didn't go ahead due to lockdown. What happened?

If you had tickets for any show that was either rescheduled or cancelled, we would have contacted you by email and telephone to confirm the new details to arrange an exchange or refund. 

We endeavoured to contact tickets holders by email in the first instance. For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we would have tried to  contact by telephone and finally by letter.

Tickets holders were offered an exchange, credit or refund for their tickets. After the deadline for letting us know if ticket holders wanted a refund or credit passed, all tickets were exchanged to the rescheduled date.

Details of all affected events are available on our website.


I need to ask you some else - what should I do?

You can still email us and we will respond to your enquiry as soon as possible