Coronavirus (COVID-19): Important information

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I've purchased tickets for Dick Whittington, what should I do / what happens?

If you have purchased tickets for our pantomime Dick Whittington, we will contact you by email or telephone to confirm the rescheduling details, and to arrange an exchange, credit or refund for your tickets. 

We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

Tickets holders will be offered an exchange, credit or refund for their tickets.

The tickets you currently hold will still be valid for the new performance date, and if this new date is convenient, you don't need to do anything (except make note of the rescheduled date). However, if the new date is unsuitable then you will be entitled to an exchange to a different performance (based on current availability), a full refund or a credit for a future purchase at the Princes Hall. But please let us know by the date specified.

If you receive the 'Rescheduled Show Information' email, you can make your choice online, with just a few clicks. For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter to confirm your options and what you would like to do.