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I've reserved tickets for Dick Whittington, what should I do / what happens?

If you have reserved tickets for our pantomime Dick Whittington, we will contact you by email or telephone to confirm the rescheduling details, and to arrange an exchange or alteration to your order.

We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

The reservation you currently hold will still be valid for the new performance date, and if this new date is convenient, you don't need to do anything (except make note of the rescheduled date) - we will also extend the reservation period automatically for you. However, if the new date is unsuitable then we can either release the reservation or amend it to a different performance based on availability.