Coronavirus (COVID-19): Important information

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Pantomime 2020 to 2021

Panto 2020 Title Bar

With continued uncertainty around the timescales for the full re-opening of theatres for live performances, Rushmoor Borough Council has taken the difficult decision to postpone the Princes Hall's Christmas pantomime, 'Dick Whittington', until 2021.


The annual pantomime is the theatre's flagship production and attracts around 20,000 people each year. Last year's production of 'Jack and the Beanstalk' saw record box office sales and received huge critical acclaim.

Councillor Marina Munro, Rushmoor Borough Council's Cabinet Member for Planning and Economy, said: "This is a decision made with a very heavy heart. The annual pantomime is the Princes Hall's 'jewel in the crown' and the production that contributes most to the financial viability of this, and almost every other theatre. However, public safety must be our number one priority, and with the recent national rise in Covid-19 cases, we cannot in good faith continue to plan for a Christmas show that appears increasingly unlikely to be in a position to go ahead. I have no doubts, however, that this great Aldershot tradition will be back next year stronger than ever!"

Panto 2020 - Bench Title

Princes Hall Manager David Phillips said: "Our pantomime has built an enviable reputation over recent years, and postponing the show has been an extremely difficult​ decision. Like all theatres, we have been seeking some sort of clarity as to when social distancing regulations may be dropped so that venues can fully re-open. Presenting professional productions in a significantly reduced capacity auditorium is simply not financially viable, and we feel we have little choice to postpone. The safety of our staff, cast and audiences is of course paramount, and the risk of continuing with our plans at this stage appears simply too great. It is extremely disappointing for everyone associated with the show, but particularly our audiences for which the panto is a huge part of their Christmas celebrations".

Panto 2020 - Fairy Title

Aldershot pantomime legend Robert Hopkins, who has been producing, directing, co-writing and starring in the show for over twenty years, said: "Preparations for the pantomime takes many months, and we have reached the point where we simply needed to make a decision. This will be the first Christmas since 1993 that I won't be appearing on the Aldershot stage, and I'm going to miss it terribly. Many of the production team and cast members, as well as the theatre staff,  have also been involved in the show for many years, and it is a huge wrench to postpone it. A Christmas with no bench, no five toilet rolls, and no Dame Donovan. It really is very sad. However, I can promise our audience that we will be back with something very special in 2021!"

​The Princes Hall will be contacting ticket holders for this year's 42 performance run of 'Dick Whittington' over the next few days. Customers who have either bought tickets, or made a reservation, will have their bookings transferred to the equivalent performance in 2021. If this does not suit, customers can either move to an alternative performance, or receive a credit note or full refund. The theatre is currently operating with limited staff, so customers are asked to wait to hear from the venue rather than calling the Box Office if possible.


Photos from Jack and the Beanstalk 2019

  • Why has the pantomime been postponed until 2021?

    With continued uncertainty around the timescales for the full re-opening of theatres for live performances, Rushmoor Borough Council has taken the difficult decision to postpone the Princes Hall's Christmas pantomime, 'Dick Whittington', until 2021.

  • I've got tickets for Dick Whittington, what are my options?

    If you have already purchased or reserved tickets for our pantomime Dick Whittington, we will be contacting you directly by email or telephone to confirm the rescheduling details. You will then have a number of options...

    • Exchange your purchased or reserved tickets to the rescheduled performance date in 2021

    • Swap your purchased or reserved tickets to a different performance date in 2021

    • Request a credit for your purchased tickets

    • Request a refund for your purchased tickets

    Where possible, we would be grateful if you didn't contact our Box Office to ask about rescheduling or ticket refunds, as this will mean it will take us longer to deal with enquires.

  • The dates are different in 2021 to 2020, how are you transferring the performances?

    We know our customers enjoying coming on certain days or dates over the Christmas period. We've spent a long time looking carefully at the performance schedules, to try and make sure that we will be transferring ticket holders to the most appropriate and equivalent date in 2021 based on what they had originally booked for in 2020.

    You can see the 2020 and 2021 performances side by side in the 'Transfer Schedule' in the download section of this page

    However, if the new 2021 performance date isn't suitable, then one of your options is to exchange your tickets to another performance date or time.

  • What order will you be contacting customers in to let them know about the rescheduling / offering exchanges?

    We'll be contacting customers in the same order that they were able to book the pantomime. Friends of the Princes Hall were among the first allowed to book the show, followed by 2019 pantomime bookers, and then the public.

  • How can I check my contact details / if you can contact me?

    If you have an online account on the Princes Hall website, you can log onto check and update all your details e.g. name, address, email address, telephone number, etc.

    If you don't have an online account then send us an emailwith your name, address and any changes you would like to make to your contact details, and we can update your account.

    If you have said in the past that you don't want us to contact you with information about forthcoming shows and events (i.e. marketing emails and letters), then don't worry, we will still let you know about any rescheduled or cancelled events if you have tickets.

  • I've purchased tickets for Dick Whittington, what should I do / what happens?

    If you have purchased tickets for our pantomime Dick Whittington, we will contact you by email or telephone to confirm the rescheduling details, and to arrange an exchange, credit or refund for your tickets. 

    We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

    Tickets holders will be offered an exchange, credit or refund for their tickets.

    The tickets you currently hold will still be valid for the new performance date, and if this new date is convenient, you don't need to do anything (except make note of the rescheduled date). However, if the new date is unsuitable then you will be entitled to an exchange to a different performance (based on current availability), a full refund or a credit for a future purchase at the Princes Hall. But please let us know by the date specified.

    If you receive the 'Rescheduled Show Information' email, you can make your choice online, with just a few clicks. For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter to confirm your options and what you would like to do.

  • I've reserved tickets for Dick Whittington, what should I do / what happens?

    If you have reserved tickets for our pantomime Dick Whittington, we will contact you by email or telephone to confirm the rescheduling details, and to arrange an exchange or alteration to your order.

    We will endeavour to contact tickets holders by email in the first instance (so please check your inbox, spam folders, etc). For those ticket holders without email addresses (or those we receive 'bounce backs' to our emails), we will try to contact by telephone and finally by letter.

    The reservation you currently hold will still be valid for the new performance date, and if this new date is convenient, you don't need to do anything (except make note of the rescheduled date) - we will also extend the reservation period automatically for you. However, if the new date is unsuitable then we can either release the reservation or amend it to a different performance based on availability.

  • Can I buy new / extra tickets for the 2021 performances?

    The new 2021 performance aren't on sale just yet, whilst we contact all existing customers and either exchange their tickets to the equivalent performances, swap to a new date or time or confirm credits and refunds. 

    When the process of contacting all existing bookers has been completed the remaining seats will be released for sale to the general public. But please email the Box Office if you have any questions, or would like to book tickets.

Panto 2020 Title Bar

2021 Performance Dates and Times

Thursday 9th December 20211.30pm  
Friday 10th December 20211.30pm7.00pm 
Saturday 11th December 20211.00pm5.00pm 
Sunday 12th December 20211.00pm5.00pm 
Monday 13th December 2021   
Tuesday 14th December 20211.30pm7.00pm 
Wednesday 15th December 20211.30pm7.00pm 
Thursday 16th December 20211.30pm7.00pm 
Friday 17th December 2021   
Saturday 18th December 202111.00am3.00pm7.00pm
Sunday 19th December 20211.00pm5.00pm 
Monday 20th December 2021   
Tuesday 21st December 20211.00pm5.00pm 
Wednesday 22nd December 20211.00pm5.00pm 
Thursday 23rd December 20211.00pm5.00pm 
Friday 24th December 202112.00pm4.00pm 
Saturday 25th December 2021   
Sunday 26th December 20211.00pm5.00pm 
Monday 27th December 20211.00pm5.00pm 
Tuesday 28th December 20211.00pm5.00pm 
Wednesday 29th December 20211.00pm5.00pm 
Thursday 30th December 20211.00pm5.00pm 
Friday 31st December 2021   
Saturday 1st January 20221.00pm5.00pm 
Sunday 2nd January 20221.00pm5.00pm 
Monday 3rd January 20222.30pm  

 

 

Still got questions?

If you can't find the information you are looking for, then send the Box Office an email and we'll get back to you.