Welcome Back

We are really looking forward to welcoming everyone back to the Princes Hall, to see a show or attend an event.

Visiting Safely Title Bar

Our simple guide to returning to the Princes Hall is to help make sure that everyone has a safe and enjoyable time. If you have any additional questions then please call the Box Office on 01252 329155 or email us.


Feeling unwell?
If you or a member of your party has tested positive, is feeling unwell, or has any symptoms of coronavirus, then please do not come to the Princes Hall. Contact the Box Office who will be happy to discuss options.
Check your tickets
For customers attending rescheduled events, your original tickets will still be valid (only the date will have changed). However, if you would like new tickets then please contact the Box Office.
Take a test
Before your visit you may want to consider taking an NHS lateral flow test and only attending if the result is negative.
Keep up to date
We will send you a pre-show email before your show visit to ensure you have all the information you need.
Plan your journey
Consider your travel options in line with Government guidance, and plan for getting safely to the Princes Hall. Details about the best places to park are available on our website.
Remember your face covering
We'll be strongly encouraging customers, staff and other visitors to wear a mask or face covering.


Check in on your app
The NHS QR code will be available at all entrance doors for you to scan using the NHS Tracking app.
Join the queue
For certain shows there will be staggered arrival times to reduce crowding, which will be confirmed on your ticket and 
confirmation email.
Ticket scanning
Your tickets will be scanned by our 
stewards, please have them ready and make sure the barcode is clearly readable for contactless entry. If you have opted for e-tickets then you can show them on your phone or print them out. 
Follow any guidance
Please follow any additional guidance you are given when you arrive at the Princes Hall.


Sanitiser Stations
Hand sanitiser will be available at all entrances and throughout the building for staff, performers and customers to regularly use.
Face Masks and Coverings
We'll be strongly encouraging customers, staff and other visitors to wear a mask or face covering.
Be aware of those around you
Always try to keep a safe and comfortable distance between you and others where possible.
Contactless payments
Where possible we are encouraging contactless payments at the Princes Hall.
One-way systems
Throughout the venue there may be one-way systems to follow. Please follow all directions and be aware of those around you.
Here to help
Our team will be on hand throughout your visit to provide guidance and help around the theatre. If you have any questions, please don't hesitate to talk to someone.


Theatre ventilation
Air filtration units have been installed throughout the building that use HEPA filters to clean the air.
Auditorium Seating
All upcoming shows are being sold at normal capacities (without social distancing), in line with current government guidance.
Enhanced Cleaning
We are maintaining the highest possible cleaning standards within our building, in particular disinfecting contact surfaces and wiping touch points at regular 
Our team
All staff are being supplied with PPE as needed and training has been undertaken so that all staff are aware of their responsibilities.



If we need to reschedule or cancel a show, as soon as the decision is made, we will contact ticket holders by email, telephone or post, to confirm the new details and offer the choice of an exchange, credit or refund. 

Unable to attend?
If you are due to attend a show, and you or a member of your party develops symptoms or tests positive for coronavirus, there is no need to worry. We will be ensuring maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance you are due to attend.

(Please note, if you swap to a more expensive seating band or performance the difference will be charged to you). Our normal booking terms and conditions will apply at all other times.


Download our 'Welcome Back' Guide

pdf icon Welcome Back Guide [445kb]