How To Book Tickets
There are many ways to book a show or event
Booking tickets in person
The Box Office counter is open Monday to Friday 10am to 5.30pm (and from 2 hours before a show).
The Box Office accepts all major credit and debit cards ( excluding American Express) and cash.
Booking tickets online
You can book online for many of our shows and events through our website, click on the 'Book Now' icon for your selected show and follow the on screen instructions. Your tickets are purchased in 'real time' and are the best seats available at that moment.
We currently accept Master Card, Visa Card or Maestro (formally Switch) Cards for online bookings.
Tickets will be posted up to five days before the event, after that they will be held at box office for your collection.
Email us
Email us with details of your booking including the performance, time, price and number of tickets required along with a daytime telephone number.
Box Office: princeshallboxoffice@rushmoor.gov.uk
Booking tickets by phone
BOX OFFICE: 01252 329155
The Box Office phone line is open Monday to Friday 10am to 5.30pm (and from 2 hours before a shows). An automated answering service is in operation out of office hours, please leave a message and we will return your call.
Booking tickets by post
Write to us with details of your booking including the performance, time, price and number of tickets required along with a daytime telephone number. Cheque's should be made payable to Rushmoor Borough Council and posted to:
Princes Hall, Princes Way, Aldershot, Hampshire, GU11 1NX
Please enclose a SAE.
Ticket FAQ's
You can choose to have your tickets posted out to you, left for collection at the Box Office or emailled out to you.
Can I get into the Main Hall with my printed confirmation email instead of a ticket?
No, you need a ticket or a e-ticket to get into the auditorium, as the bar code will be scanned as you go in. If you have selected to collect your tickets from the Box Office you can do that on the night. Please note, if you have selected the Print At Home option, you will be sent your e-ticket in addition to your booking confirmation. You can either print off your e-ticket or present it on your phone on the night.
I've made an order and selected the Print At Home as the delivery method. How do I find/print my ticket?
Shortly after placing your order you will receive an email attached to this will be your e-tickets.
Why is my e-ticket not appearing/printing correctly?
To view and print your tickets you need to have the most up-to-date version of Adobe Reader. This can be downloaded for free from Adobe's website.
Do I need to exchange my e-ticket for a physical ticket when I arrive?
No, your e-ticket is all you need to gain access to the performance. Simply present it to the steward at the door when you are ready to be seated.
Concessions
Discounts are available on selected shows under the following criteria:
Children - between and including the ages of 1 and 16.
Senior Citizens - any person 60 or over.
Students - those in full time further of higher education.
Unemployed - any person who receives unemployment or job seekers allowance.
Family of Four - A group of two adults and two children or one adult and three children.Please be aware available discounts vary from show to show., please ask when booking for more information.
Reservations
Friends of the Princes Hall can reserve tickets for up to 7 days.
Postage Fee
There is a £1 for customers who want their tickets posted out to them. Ticket collection from the Box Office is free of charge.
Group Bookings
Tickets discounts are available for groups of 20 or more on many shows. Please note that group concessions are not always available on all productions or performances.
For further details please contact the Box Office on 01252 329155 or email: princeshallboxoffice@rushmoor.gov.uk
Single Seats
As a general rule we do not allow single seats to be left unoccupied when you are booking online. It is hard for us to fill lots of single seats, as most bookings are made for two or more people. Our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, or call the box office on 01252 329155.Terms and Conditions
These terms and conditions apply to all ticket sales through the Princes Hall, Aldershot. By placing an order for tickets, you confirm that you have read and accept the terms and conditions detailed below.
Ticket Cancellations, Refunds and Exchanges
Refunds & Exchanges
We regret that once purchased, tickets cannot be exchanged or refunded, except in the case of a cancelled event. For cancelled events tickets must be returned to the Princes Hall before a refund will be issued. When we issue a refund to you, we will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.
Refunds will be made by the same method of payment, ie, cash, card, cheque, BACS. If you paid by card, our system will be able to automatically refund to the same account you originally paid with.Resale of Tickets
If tickets are resold at a higher price than the face value they immediately become void and the holder may be refused entry.
Cancelled Events
We will always endeavour to ensure that all events go ahead as planned whenever possible.
It is the ticket holders responsibility to ascertain whether an event has been cancelled or rescheduled. Cancelled events will be highlighted on our website, Facebook and Twitter, and we will make all reasonable endeavours to notify ticket holders at the earliest opportunity.
Adverse Weather
Where adverse weather conditions, such as snow, prevent performers and staff getting to the theatre to the point where the performance cannot go ahead, the event will be cancelled and ticket holders will be entitled to a refund.
However, where a performance does go ahead, ticket holders will not be entitled to a refund. Subject to availability, we may be able to offer to exchange your tickets for a different performance of the same show.
Force Majeure
A Force Majeure Event means an event cannot go ahead for a reason outside of the venues control. This may include calamity, civil war, terrorism, fire, flood, earthquake, strikes or lockouts, withdrawal of consents or licences, breakdown of machinery, failure of gas or electricity supply, government restriction, pandemic, act of God, necessary or unavoidable repairs, health and safety concerns, or any other reason which is beyond the venue's reasonable control. In this situation, if the event is cancelled, ticket holders will be entitled to a refund.
However, where a performance does go ahead, ticket holders will not be entitled to a refund. Subject to availability, we may be able to offer to exchange your tickets for a different performance of the same show.
Ticketing Errors
It is the ticket holders responsibility to check their tickets. We will make all reasonable endeavours to correct mistakes if brought to their attention prior to the event for which the ticket is valid. However, it may not always be possible to rectify mistakes.
Ticket Pricing and Availability
Pricing and Other Errors
Ticket prices are subject to change. We reserve the right to change the prices of Tickets and/or introduce discounts/special offers which cannot be retrospectively applied to Tickets already purchased.
If the amount you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.
Availability
Ticket availability is subject to change. Sometimes promoters release additional tickets for an event after it has gone on sale. Tickets are also "locked" (not available) for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please check back again. Once your purchase has been completed however, we are unable to exchange or refund your order even if additional tickets become available at a later date.
Discounts and concessions
All discounts/special offers are offered subject to availability and therefore tickets may not be available at all advertised prices at all times.
Concession/discounted ticket prices must be applied for at the time of purchase and cannot be applied retrospectively to tickets already purchased. Proof of entitlement to a concession/discount/essential companion ticket may be requested from the Customer at the time of booking and/or when they attend the event.
Concessions/discounts are offered individually and cannot be used in conjunction with one another. If a Customer is eligible for multiple concessionary/discounted rates then they will receive the cheapest singularly discounted price, not a cumulatively reduced price.
Admittance
Tickets
A valid ticket must be produced by each Customer to gain entrance to an event. The ticket must be retained by the Customer whilst in the Princes Hall and be made available for inspection if requested by staff.
Lost Tickets
It is the Customer's responsibility to contact the Princes Hall if tickets are lost, stolen, damaged or destroyed. We may issue duplicate tickets, at our discretion, for certain events, but it is not possible to issue duplicate tickets for all Events
Latecomers
Latecomers may not be admitted until a suitable break in the performance. For some events late admission cannot be guaranteed.
Readmission
We reserve the right to refuse re-admission to the Venue. If Customers wish to re-enter the Venue they must check with the Venue staff before they exit.
Security / Bag searches
We reserve the right to conduct security searches and confiscate any item which, in the reasonable opinion of the venue staff, may cause danger or disruption to the event or other customers, or which the performers or their representatives have specifically requested are prohibited.
Children attending our shows
It is the Customer's responsibility to assess the suitability of an event for children where no official age restriction applies.
Primary School Age (under 11) - must be accompanied by an adult sitting with them.
Senior School Age (11 to 17) - the choice of whether to leave a child/children to watch a show unaccompanied is that of the parent or guardian. If the responsible adult chooses not to attend the event, they are very welcome to stay on the premises in the foyer or bar areas.Gift Vouchers
Gift vouchers can be redeemed in full or in part to purchase Tickets for participating events in person, by telephone or online.
Gift vouchers expire two years purchase date. Expired vouchers cannot be redeemed or refunded. The expiry date is clearly printed on all vouchers.
Gift vouchers cannot be exchanged for cash.
Memberships
Membership duration
Memberships are valid from the date of purchase for a duration of one year, unless stated otherwise at the point of purchase. Memberships are non-transferable and may only be used by the named member/s.
Membership cancellation
Customers have the right to cancel their membership within 14 days of purchase, after which time the membership is non-refundable. If benefits of a membership are used prior to cancelling it We reserve the right to withdraw and reverse any benefits gained
Auto renewal
Memberships can be set to automatically renew at their expiry date for a further 12-month period by the customer at the point of purchase. The customer must notify us in advance of the expiry date if the membership should not be renewed.
Amendments
We reserve the right to amend the cost of the membership and the benefits it provides without prior warning
Sale of Alcohol
Sales of alcohol are made subject to the Licensing Act 2003 for theatres in England and Wales and any theatre specific conditions stipulated on the premises license.
Princes Hall / Rushmoor Borough Council reserves the right to refuse any sale of alcohol.
Any alcohol ordered online is also subject to the following terms and conditions:
1) By placing an order online for an alcoholic product you confirm that you are aged 18 or over.
2) The individual who made the online order must, upon collection of the alcoholic product at the relevant theatre, provide proof of their identity and that they are aged 18 or over in order for the sale to be completed.
3) We cannot guarantee that all alcoholic products ordered online will be available on the day of the show at the relevant theatre. We will however do our best to ensure that your order can be fulfilled.
4) In circumstances where sales of alcohol are refused at the point of collection or we cannot fulfil your order, you will be provided with a full refund for the cost of the order.Liability
We will not be responsible for any injury or loss, theft or damage of Customer's personal belongings, other than that caused as a result of negligence or other breach of statutory duty.
Personal arrangements, including but not limited to, travel, accommodation and subsistence relating to the event are made entirely at the Customer's own risk and We shall not be liable for any losses incurred from these arrangements.
Nothing in these terms and conditions seeks to exclude any of our liability for death or personal injury caused by its negligence or other type of liability which cannot by law be excluded or limited.
These terms and conditions are governed by the laws of English and Wales, and any disputes which may arise with Us are subject to the exclusive jurisdiction of the courts of England and Wales.
Latecomers
Latecomers may not be admitted until a suitable break in the performance.
Photography
The use of cameras, video cameras or any other audio or visual recording equipment is strictly prohibited in any theatre performance.
Guidance for children attending our shows
Primary School Age (under 11) - must be accompanied by an adult sitting with them.
Senior School Age (11 to 17) - the choice of whether to leave a child/children to watch a show unaccompanied is that of the parent or guardian. If the responsible adult chooses not to attend the event, they are very welcome to stay on the premises in the foyer or bar areas.
Disclaimer
The Princes Hall will not accept responsibility in respect of, any loss, theft or damage to goods or property left on the premises.