To provide you with the best experience on this website, we use cookies. If you continue to use our site, we'll assume you're happy with our use of cookies. About cookies we use.

Performance Indicators

To ensure we continue to provide an excellent standard of service, we monitor our performance.

Each month we measure a number of performance indicators, which we then compare to both our own past performance, and to that of other similar venues.

The graphs below show our recent performance in a variety of areas, including attendance levels, event numbers, and customer service levels. If you have any questions, or there is other information you would like to see published, then please contact the venue manager, David Phillips, on 01252 398 570 or email

Website Hits

The number of visits to continues to increase as the popularity of our on-line ticket booking service rises. 

Online Sales

Our online booking service continues to become more and more popular, especially with our younger audience.

Total Visitors

The Princes Hall has over 100,000 visitors each year. The busiest time is always the Christmas pantomime season, with the summer months and New Year comparatively quiet.

SNAP Bookings

SNAP Disco's were held once a month on a Friday night, (except during August and December). They are an 'anti-drugs' initiative, (SNAP stands for 'Say No And Phone'), for 11 to 16 year olds. SNAP was relaunced as VIBE in October 2018.

Youth Theatre

Our Youth Theatre is designed for 5 to 16 year olds with an interest in the theatre. 

Email Open Rate

Email is the most effective way to let our customers know about our shows and events. We track the 'open rate of these emails to make sure they are relevant to the customers we are sending them too.

These graphs are updated within 14 days of the first of the month.