Performance Indicators

To ensure we continue to provide an excellent standard of service, we monitor our performance.

Each month we measure a number of performance indicators, which we then compare to both our own past performance, and to that of other similar venues.

The graphs below show our recent performance in a variety of areas, including attendance levels, event numbers, and customer service levels. If you have any questions, or there is other information you would like to see published, then please contact the venue manager, David Phillips, on 01252 398 570 or email

Website Hits

The number of visits to continues to increase as the popularity of our on-line ticket booking service rises. 

Online Sales

Our online booking service continues to become more and more popular.

Total Visitors

The Princes Hall has over 100,000 visitors each year. The busiest time is always the Christmas pantomime season, with the summer months and New Year comparatively quiet.

SNAP Bookings

SNAP Disco's were held once a month on a Friday night, (except during August and December). They are an 'anti-drugs' initiative, (SNAP stands for 'Say No And Phone'), for 11 to 16 year olds. SNAP was re launched as VIBE in October 2018, with events taking place every 3 months.

Youth Theatre

Our Youth Theatre is designed for 5 to 16 year olds with an interest in the theatre. 

These graphs are updated within 14 days of the first of the month.