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Terms and Conditions

Refunds & Exchanges

We regret that once purchased, tickets cannot be exchanged or refunded, except in the case of a cancelled event. For cancelled events tickets must be returned to the Princes Hall before a refund will be issued. When we issue a refund to you, we will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.

In the event of extreme weather conditions (i.e. heavy snow fall) we are unable to offer refunds or exchanges if the show goes ahead.

Pricing and Other Errors

If the amount you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

Ticket Availability

Ticket availability is subject to change. Sometimes promoters release additional tickets for an event after it has gone on sale. Tickets are also "locked" (not available) for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please check back again. Once your purchase has been completed however, we are unable to exchange or refund your order even if additional tickets become available at a later date.

Resale of Tickets

If tickets are resold at a higher price than the face value they immediately become void and the holder may be refused entry

Adverse Weather

Where adverse weather conditions, such as snow, prevent performers and staff getting to the theatre to the point where the performance cannot go ahead, the event would be cancelled and ticket holders will be entitled to a refund. We endeavour to ensure that all performances go ahead as planned whenever possible. 

Cancelled shows will be highlighted on our website, Facebook and Twitter, and ticket holders will be contacted at the earliest opportunity. Subject to availability, we may be able to offer to exchange your tickets for a different performance of the same show. If you would prefer a refund, you will need to keep your tickets safe and contact the Box Office. 

Where a performance goes ahead despite inclement weather, ticket holders will not be entitled to a refund. Subject to availability, we may be able to offer to exchange your tickets for a different performance of the same show.

Guidance for children attending our shows

Primary School Age (under 11) - must be accompanied by an adult sitting with them.
Senior School Age (11 to 17) - the choice of whether to leave a child/children to watch a show unaccompanied is that of the parent or guardian. If the responsible adult chooses not to attend the event, they are very welcome to stay on the premises in the foyer or bar areas.