Auditorium Hero Short

How to book tickets

There are many ways to book a show or event

Booking tickets in person

The Box Office is open Monday to Friday 10am to 5.30pm (extended on show evenings) and two hours before shows.

Booking tickets online

You can book online for many of our shows and events through our website, click on the 'Book Now' icon for your selected show and follow the on-screen instructions. Your tickets are purchased in 'real time' and are the best seats available at that moment.

We currently accept Master Card, Visa Card or Maestro (formally Switch) Cards for online bookings.

Tickets will be posted up to five days before the event, after that they will be held at box office for your collection.

Email us

Email us with details of your booking including the performance, time, price and number of tickets required along with a daytime telephone number.

Box Office:princeshallboxoffice@rushmoor.gov.uk

Booking tickets by phone

BOX OFFICE: 01252 329155

An automated answering service is in operation out of office hours, please leave a message and we will return your call.

Booking tickets by post

Write to us with details of your booking including the performance, time, price and number of tickets required along with a daytime telephone number. Cheque's should be made payable to Rushmoor Borough Council and posted to:

Princes Hall, Princes Way, Aldershot, Hampshire, GU11 1NX

Please enclose a SAE.

Other important information about booking tickets

Ticket Delivery

You can choose to have your tickets posted out to you, left for collection at the Box Office or emailed out to you.

 

Can I get into the Main Hall with my printed confirmation email instead of a ticket?

No, you need a ticket or an e-ticket to get into the auditorium, as the bar code will be scanned as you go in. If you have selected to collect your tickets from the Box Office you can do that on the night. Please note, if you have selected the e-ticket option, you will be sent your e-ticket in addition to your booking confirmation. You can either print off your e-ticket or present it on your phone on the night.

I've made an order and selected e-ticket as the delivery method. How do I find/print my ticket?

Shortly after placing your order you will receive an email attached to this will be your e-tickets.

Why is my e-ticket not appearing/printing correctly?

To view and print your tickets you need to have the most up-to-date version of Adobe Reader. This can be downloaded for free from Adobe's website. 

Do I need to exchange my e-ticket for a physical ticket when I arrive?

No, your e-ticket is all you need to gain access to the performance. Simply present it to the steward at the door when you are ready to be seated.

Concessions

Discounts are available on selected shows under the following criteria:

Children - between and including the ages of  1 and 16.

Senior Citizens - any person 60 or over.

Students - those in full time further of higher education.

Family of Four - A group of two adults and two children or one adult and three children.

Please be aware available discounts vary from show to show, please ask when booking for more information.

Reservations

Friends of the Princes Hall can reserve tickets for up to 14 days depending on their membership level.

Postage

There is a £1 for customers who want their tickets posted out to them. Ticket collection from the Box Office is free of charge.

Single seats

As a general rule we do not allow single seats to be left unoccupied when you are booking online. It is hard for us to fill lots of single seats, as most bookings are made for two or more people. Our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, or call the box office on 01252 329155.

Children attending shows

Babes in Arms Policy

A ticket must be purchased for any child aged 1 and over.

Children aged under 1 year may sit on your lap, but we cannot have any pushchairs or car seats in the auditorium.

Guidance for children attending our shows

Primary School Age (under 11) - must be accompanied by an adult sitting with them.
Senior School Age (11 to 17) - the choice of whether to leave a child/children to watch a show unaccompanied is that of the parent or guardian. If the responsible adult chooses not to attend the event, they are very welcome to stay on the premises in the foyer or bar areas.

Terms and Conditions

You can see all our terms and conditions here