Ticket Refund Protection with Secure My Booking
We’ve partnered with Secure My Booking to give you extra peace of mind when booking your tickets.
Plans can change. If something unexpected means you can’t attend your event, adding ticket protection allows you to apply for a refund of 100% of your ticket cost, subject to the terms.
You can add this protection during checkout on most performances.
What’s covered?
If you choose to add Secure My Booking, you can apply for a refund if you’re unable to attend due to:
· Accident or illness affecting the ticket holder
· Death of the ticket holder or an immediate family member
· Travel delays or disruption
· Adverse weather preventing attendance
· Burglary, fire or flood at your home
And more.
What’s not covered?
There are some exclusions to be aware of:
· Event cancellation by the venue (you’ll be refunded directly by us in this case)
· Changing your mind or deciding not to attend
· The protection fee itself
· Not attending without a valid reason
· Circumstances due to a lack of reasonable care
Full details can be found here: https://securemybooking.com/terms/uk/
Frequently asked questions
Can I add protection after booking my tickets? No, ticket protection must be added at the time of purchase.
If I exchange my tickets, will I still be covered? Yes. If you exchange your tickets in line with our terms and conditions, your protection can be updated to cover the new booking value if needed.
Is the protection fee refundable? No, the protection fee is non-refundable.
I have a membership, do I still need this? Memberships offer flexibility, such as exchanges. Ticket protection is designed to cover you when a refund is needed due to unforeseen circumstances. Many customers choose to use both.
Need to make a claim?
Making a claim is simple and done online.
If you’re unable to attend your event, submit your request within 60 days of the event date at: https://ticket-refunds.com
You’ll be asked to provide supporting documents depending on your reason.
Please note: the venue cannot process refund requests unless an event is cancelled.